Shipping policy

Shipping Policy

Effective Date: [Date]
Last Updated: [Date]
1. General Information
At Xiongwei Antiques, we take great care in packaging and shipping our antiques to ensure they arrive safely at your doorstep. We ship worldwide from the Netherlands, using reliable carriers. Please review our shipping policy before placing an order.
2. Processing Time
•    Orders are typically processed within [X] business days after payment confirmation.

•    Custom packaging or special handling may require additional time, and we will notify you if there are delays.

•    Orders are not processed or shipped on weekends or public holidays.

3. Shipping Methods & Costs
We offer the following shipping options:

•    Real-Time Carrier Rates: Automated shipping rates calculated at checkout based on package weight, size, and destination.

We use trusted carriers such as PostNL, DHL, UPS, FedEx, or local couriers, depending on the destination and shipping method selected.

4. International Shipping & Customs
•    We ship worldwide, but some countries may have restrictions on antique imports. Please check your local regulations before purchasing.

•    Customs, duties, and import taxes are the buyer’s responsibility and are not included in the item price or shipping cost.

•    We are not responsible for customs delays, and any refused shipments due to unpaid duties will not be refunded.

5. Estimated Delivery Times
•    Domestic (Netherlands): [X] business days

•    Europe: [X] business days

•    USA & Canada: [X] business days

•    Rest of the World: [X] business days

Please note that delivery times are estimates and may be affected by external factors such as customs clearance or carrier delays.
6. Tracking & Order Updates
•    Once your order is shipped, you will receive a tracking number via email to monitor your shipment’s progress.

•    If you have not received tracking information within [X] days, please contact us at [Your Email].

7. Packaging & Handling
•    Our antiques are carefully wrapped and securely packaged to prevent damage during transit.

•    If you have special packaging requests, please contact us before placing your order.

8. Lost, Stolen, or Damaged Shipments
•    We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

•    If an item arrives damaged, please contact us within [X] days with clear photos of the item and packaging.

•    If your package is insured, we will assist in filing a claim with the shipping carrier.

9. Order Changes & Address Errors
•    Once an order has been shipped, we cannot modify the shipping address.

•    If you entered the wrong shipping address, please contact us immediately after placing your order.

•    Orders returned due to an incorrect address will be reshipped at the buyer’s expense.

10. Contact Us
For any shipping-related inquiries, feel free to contact us:
📧 Email: xiongwei.antiques@gmail.com
🌐 Website: [still choosing]