Terugbetalingsbeleid

Refund Policy

• Effective Date: 20 may 2026
• Last Updated: 20 may 2026

 

At Xiongwei Antiques, we take great care in curating and accurately describing our antiques. Due to the unique and historical nature of our products, all sales are final unless an item is significantly misrepresented. We encourage customers to review product descriptions, photos, and condition reports carefully before purchasing.

 

Eligibility for Returns We only accept returns in the following circumstances:

• The item received is significantly different from the description.
• The wrong item was sent.
• The item was damaged during shipping (with proper documentation).

 

If you believe your purchase qualifies for a return, you must contact us within 7 days of receiving your order at xiongwei.antiques@gmail.com with the following details:

• Your order number.
• Clear photos of the item showing the issue.
• A brief description of the discrepancy or damage.
• Once reviewed, we will determine if the item is eligible for a return or partial refund.

Items Not Eligible for Returns

• Antiques sold in "as-is" condition (unless misrepresented).
• Items used, altered, or damaged by the customer.
• Items returned without prior authorization.
• Orders placed in error or due to a change of mind.

 

Return Process

• If your return request is approved:
• You will receive return instructions, including the shipping address.
• The item must be securely packaged to prevent further damage.
• The return must be shipped within 5 days of approval using a trackable shipping service.
• The item must be returned in its original condition.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

 

Refunds

• Refunds are processed within 7 business days after we receive and inspect the returned item.
• Refunds will be issued via the original payment method.
• Shipping fees and customs duties are non-refundable.
• If a return is not possible, we may offer a partial refund or store credit, depending on the circumstances.

 

Damaged or Lost Shipments

• If your item arrives damaged, please retain all packaging materials and contact us immediately.
• We will assist in filing a claim with the shipping provider.
• Refunds or replacements will be considered on a case-by-case basis.

 

Contact Us

For any refund or return inquiries, please contact us:

📧 Email: xiongwei.antiques@gmail.com